Overview
Most issues fall into a small handful of patterns. This guide covers the common ones and how to fix them quickly.
I can't sign in
- Check the email / username. You can sign in with either, but spelling matters.
- Use Forgot password. A reset email arrives in under a minute.
- Check spam. Reset emails often land there.
- Wait 15 minutes if you've tried too many wrong passwords (the account temporarily locks).
- If still stuck, contact Email verification isn't arriving
- Check spam / promotions / junk.
- Click Resend code.
- Add
[email protected]to your contacts. - Confirm you typed the email correctly during sign-up.
My records aren't saving
- Check your internet connection.
- Make sure all required fields are filled in (highlighted in red).
- Refresh the page and try again.
- If you've been idle for a long time, your session may have expired — log in again.
I don't see my students (teacher)
- Confirm you've been assigned to a class. Ask your organization admin.
- Check the filter at the top of the roster — it may be set to a class or status that hides them.
- If you were just invited, log out and back in.
I can't link a parent account
- Confirm the parent key is correct (12 characters, no spaces).
- Confirm the child's name matches what's in the system.
- If your link request was rejected, ask the teacher to confirm and re-approve.
Charts are empty or stale
- Widen the time window — many charts default to 30 days.
- Allow a few minutes after recording — aggregated charts can lag briefly.
- Refresh the page (Ctrl/Cmd+R).
I clicked the wrong button (deleted something)
- Records: deletion is permanent. Contact your admin — they may be able to restore from backups.
- Students: "Remove from roster" is reversible — re-add them.
- Classes / programs: archiving is reversible (un-archive). Deletion is permanent.
Something else?
Email
Was this guide helpful?