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Account & Help

Logging In & Out

Sign-in flows, Google sign-in, password reset, and sign-out.

⏱️ 5 min read · 📚 Account & Help · 📅 Updated April 2026

Overview

Logging in is straightforward — but if something goes wrong, this guide covers the common cases.

Signing in

  1. Open the login page

    Go to https://shamsai.app/login/.

  2. Enter your email or username

  3. Enter your password

  4. Click "Log in"

    You'll land on the dashboard for your role.

Sign in with Google

If your account email matches a Google account, you can use Sign in with Google. You'll be redirected to Google, choose your account, and bounce back to Shams AI.

  • The first time you use Google sign-in, you'll be asked to confirm.
  • You can later still log in with username / password too.

Staying signed in

Check Remember me on the login screen to stay signed in for 30 days on that device. Avoid this on shared computers.

Forgotten password

  1. Click "Forgot password"

  2. Enter your account email

  3. Open the password reset email

    Click the link inside. It expires in 30 minutes.

  4. Set a new password

    Must meet the password requirements (8+ chars, mixed case, number, symbol).

Forgotten username

You can sign in with either your email or your username. If you forget both, contact Signing out

Click your avatar in the top right and choose Log out. On shared computers, always log out manually.

Account temporarily locked

After several failed login attempts in a row, your account is locked for 15 minutes. Wait, then try again or use Forgot password.

Security tips

  • Use a unique password just for Shams AI.
  • Never share your password — even with a teacher or admin.
  • Log out on shared computers.
  • Watch for phishing — Shams AI emails always come from @shamsai.app.

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